At this time Ticketek NZ cannot post tickets overseas. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Once you have selected your ticket(s), there is a time limit of. Can I delete the details of my saved credit or debit card? Can event notifications and location services be turned off from the Ticketek app? For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. PDF Ticket Terms & Conditions FULL In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. Ticketek may charge a reasonable fee for the replacement of tickets. No. Sydney Royal Easter Show 2023. Buy Tickets Official Ticketmaster site. Ticketek may vary these Terms and Conditions at any time by updating them. The Seller's Terms may be disclosed as part of the event information on Ticketek's website and at Ticketek agents and outlets at the time of purchase. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. No, only Mobile Tickets can be added into your Passbook. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? The Services are not intended for or specifically targeted to children under the age of 13 years of age. The show will run for approximately 3hours and 30minutes, including interval. No, you can continue to use your mobile ticket. Please click HERE for more information. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Exchanges may also be available if the performance is postponed or rescheduled. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders ("you"). You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. ACT Agencies; NSW Agencies; QLD Agencies Make a Group Booking - Fill out the booking form, New South Wales / Australian Capital Territory. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Tickets can also be booked by calling 1300 11 10 11 (option 2)between Monday to Friday 9am to 5pm Important event information How To Buy Accessible Tickets Check out the Accessible Seating page at Ticketek for more details. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. No, Ticketek Gift Vouchers are not reloadable. Can I forward my Mobile Ticket to a friend? Sorry, no bartering. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Unfortunately, Special Engagements carry a pass restriction. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. If magnified, the display may be blurry. It is an offence for Harry Potter and the Cursed Child tickets to be sold, or offered or advertised for resale, at a price exceeding its face value purchase price by more than 10%, unless the seller is authorised in writing by the ticketed event organiser. Ticketek New Zealand Limited (company no. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Are Refundable tickets offered on Gift Voucher sales? Children under 5 years of age travel for free on most journeys but check with your train company to make sure. ticketek junior ticket age. A Child ticket is 2 to 12 and a Senior ticket is 60+. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? We charge a small convenience fee per ticket purchased on our website and mobile app. Visit the Ticketek Groups page for more information. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. The fastest way to buy tickets for your next live experience, with easy access to view and share mobile tickets with friends. Saturday matinees and evenings and Sunday matinees will be the performances that are highest in demand, so consider attending a Tuesday, Wednesday, Thursday or Sunday evening performance. Some events have more than one price type. Invitee A starts purchasing two seats from hold. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. I am traveling the country and have a New Zealand address but my billing address is overseas. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. Tickets purchased through Fandango.com can be used at AMC theatres. At this time, once an AMC gift card has been fully redeemed it is not possible to reload additional balance to the gift card. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. All AMC, Loews, Cineplex Odeon, Magic Johnson and Star theatres in the United States will be honoring passes, coupons and discount ticket products including: AMC Red tickets, AMC Green tickets, AMC Black tickets, AMC Yellow tickets, Show Snacks, Loews Galaxy, Passport and VIP Texas Gold. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. Infants, who are under the age of 2 years, can travel sitting on their parent's laps. How can I receive my Ticketek Gift Voucher? Are there any events I can't use my Ticketek Gift Voucher for? A child's ticket price applies to children, who at the time of the scheduled match are aged between three - fourteen (3-14) years of age inclusive. Ticketek Marketplace - Buy and Sell Tickets If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. "Ticketek is a large business. To have a reserved seat for a child under 5 you will need to purchase a child . The reimagined one-part production running time will be a work-in-progress until we complete rehearsals. How do I redeem my Ticketek Gift Voucher? Persons aged 15 and over as at 1 January 2023 are classified as an adult, unless they hold valid Concession identification. Such QR codes will be located at points of entry, and around the event Venue. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. You must allow adequate time for collection or delivery of tickets. We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. Each ticket is also sold subject to any additional terms and conditions of the Seller for the particular event ("Seller's Terms"). Use the, You can definitely purchase tickets online! Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. The original expiry date still applies to any balance remaining on your voucher. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? This means that for each event, tickets become available in order of best seating according to the promoter. If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. These are adjusted according to the level of supply and demand and may change at any time. What is the age limit for a child ticket and are these available in all price categories? Valid 17 April 2023 only. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. How do I find out the expiry date of my Ticketek Gift Voucher? Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Yes, all events that Ticketek ticket for can be found on the mobile site. PLEASE NOTE: Children under 3 are welcome to join a family group/team, free of charge, however the course has not been designed to cater to . Once tickets are added to Passbook, simply open the Apple Passbook app. Ticketek Gift Vouchers look just like a regular Ticketek ticket. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. We liaise closely with event organisers on matters related to ticket scalping. My Ticketek Gift Voucher has no Voucher ID? Print this PDF as this will be your access to the event. Phone: 1300 11 10 11 (Mon to Fri 9am-5pm)
Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Restrictions may apply for Black, Yellow, Green, and Red Tickets. Some events may have a Family ticket which includes 1 Adult and 1 Junior. Who is entitled to a concession or child ticket? At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. How long are my friends seats placed on hold? The obstruction varies in different venues. Will mobile tickets be removed from the Ticket Wallet after an event? How can I get Ticketek to sell tickets to my event? Try the Fandango FAQ for more information. Ticketek recommends that you select Registered Mail for these events where available. www.accc.gov.au. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Look further into the season for other performances. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Children aged 4-14 as at 1 January 2023 are eligible to purchase a concession ticket. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. Can I buy tickets if I am based overseas? The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. In the event you are contacted directly by the Ministry of Health for the purposes of contact tracing, you must make these details available to the Ministry of Health for that purpose. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. No. The term "including" when used in these Terms and Conditions is not a term of limitation. Who is entitled to a concession or child ticket? Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. My tickets have not arrived after a reasonable amount of time, what do I do? What are the reasons I can request a refund if I have purchased Refundable tickets? Your region is identified by your IP address. If I received an invite, does Ticketek store my contact details? Pixar Putt tickets | Tours and Events | Ticketek Australia This can be accessed using the 'Share and Save' button on the mobile ticket. Your confirmation email will include all of your delivery details, plus your customer information. Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. On-Sale FAQs (General Public and Pre-sale) - Ticketek Australia https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf
What is the convenience fee for, and can it be refunded? Am I able to 'top up' my Ticketek Voucher with more credit? Can I request a refund if I accidentally selected the Refundable tickets option? What happens if I forget my phone or my battery dies at the venue? Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). No, the credit card pre-fill feature simply gives you the option to save your card details. How do I subscribe to receive My Ticketek emails and/or SMS? You will get an error message if you enter the Voucher ID incorrectly. Yes - there should be no issue using a phone that has a clear screen protector. 2023 NRL Telstra Premiership Tickets. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. A Child ticket is 2 to 12 and a Senior ticket is 60+. Customers are given fair and safe access to tickets and pay prices that reflect this. Do I need to be logged in to see 'My Events' and if so how do I know? . You may also email Marcus Theatres at: askmarcustheatres@marcustheatres.com. Check the delivery options and conditions of your purchase as some ticket types may require you to collect at the venue only (VIP, packages etc) You have the ability to waive the service fees on Fandango with AMC Stubs. Children aged 3 and under as at 1 January 2023 are entitled to enter the ground at no charge; however they must not occupy a seat. There are no refunds or exchanges on tickets once they are purchased if you change your mind or for personal reasons. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.co.nz (the "Site"). Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. When can I request a refund if I have purchased Refundable tickets? The Seller reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member.
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